GlassesOnWeb Reviews

On August 19, 2025, I placed an order with GlassesOnWeb.com for $230.10. At the time of purchase, the website clearly stated a delivery timeframe of 8–10 business days. However, the parcel was not even sent out until September 8, 2025, which is 13 business days later, already past the promised delivery period.

When the parcel was eventually shipped, it was returned instead of being delivered to me. I contacted GlassesOnWeb support multiple times to ask about the status of my order and to request reshipment. Unfortunately, their representatives could not provide me with clear answers. I was repeatedly told that a representative would call me back, but I never received any call.

After waiting two full weeks without being contacted, I formally requested a refund on September 26, 2025. Instead of reshipping the product or issuing a full refund, the company processed a refund while deducting a 15% restocking fee (approximately $35). This deduction is unjustified, as I was never informed of such a fee, I never accepted any restocking policy, and the failure to deliver the order was entirely due to the company’s delays and handling, not my actions.

The experience caused significant inconvenience, wasted time, and unnecessary stress. I feel I was treated unfairly both as a paying customer and as someone who made good faith efforts to resolve the matter directly with the company.

⚠️ Warning – My Experience with GlassesOnWeb.ca (Scam Alert)

I placed an order for sunglasses on glassesonweb.ca and unfortunately, I can confidently say it was a scam-like experience.

Before placing my order, I called their customer service — a very unprofessional and strange individual answered the phone and gave irrelevant responses to every question I asked. That should have been a red flag, but the price was cheaper than other stores, so I went ahead with the order.

I received a tracking number and was told the product would ship in 4–7 business days. After 10 business days, the status was still showing as “pending”. I tried calling again multiple times, and after two days someone finally answered. She told me, “Oh, sorry — your order is not available now, and you’ll have to wait 4 more weeks.”

When I asked why they hadn’t informed me, she casually said, “We forgot to send an email.”

Long story short:
• I never received the product
• I was not refunded
• Their communication is poor and unreliable

⚠️ Be very cautious — this company raises several red flags. In my experience, they are not trustworthy.

I want to give minus 1 star. Once I paid then they sent me a fake tracking numbers, and set the email system to reject all inquiries.

Like others have posted, assume all purchases are "all sales final", and pray what you ordered is exactly what you get.  The prices for frame only are very good, and sometimes to get a good price you gotta deal with a bad business, it should not be this way!

I ended up making a PayPal claim. They had the nerve to claim they had not received the return. So I send tracking of course. Then they offered a 60% refund? On a new and sealed item? Then its not in the magic envelope. Took pictures of that too. Paypal saves the day!